Technical Support Engineer

Job Description

• Act as the initial point of contact for all computer and system related concerns from clients or other employees
• Assist management in creating training materials pertaining to computer troubleshooting and usage
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware
• Maintain a working log detailing all required system updates, as well as the date of completion
• Attend in-person meetings with clients to analyze, troubleshoot and diagnose problems.

Qualifications for Technical Support Engineer

• A bachelor's degree in computer science or related technology field is preferred
• Excellent English Communications Verbal / written.
• Experience in Technical Mail communications.
• Industry-specific certification in relevant computer languages or software may be required
• 1-3 years of relevant experience in a customer focused position involving technical knowledge of a company' s products and services
• Professional written and interpersonal skills are essential when communicating with customers and clients
• Ability to prioritize and manage several milestones and projects efficiently.
• Extensive experience working with different operating systems including Windows and Mac
• Accept constructive criticism and customer feedback regarding their experience with software or IT services
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
• Job Type- Full Time(Permanent)
• Salary up to -4.5LPA(Based on Experience)
• Immediate Joining Preferred