Agile Business Analyst

Job Description

Key Objectives / Accountabilities:  

The key objective is to analyse and document work flow processes within the BSS/OSS platform (Provisioning, Billing & Ticketing), the skills involved require an understanding of these areas and good communication between management and department heads to gain consensus, an agreed approach for sequence and process flows documenting.  

Key experience:

• Process
  • Sequence Diagrams
  • Process Flows
  • Change/Process experience
• Strong communicator
• Strong requirements gathering experience
• SME within work practices and process engineering
• Stakeholder managements skills  
• Customer journey definition and supporting epics / user stories definitions
• Work with the business and agile teams to ensure completion of definition of ready / done
• Drive & Contribute to workshops across divisions to facilitate the delivery of the agreement on those sequence and process flows. 
• Document operating element processes elements
• Attend working groups to manage cross divisional design

Specific business knowledge & technical knowledge required:

• Proven track record in the delivery of change initiatives
• Good Microsoft Office skills including MS Visio/Lucid, MS Powerpoint, process tools and JIRA/Confluence
• Experience presenting to stakeholders
• Experience of business process re-engineering 
• Experience in the documentation of business requirements.
• Project Management Skillset including planning