Application Maintenance Lead

Job Description

Job Description: The Application Support Lead is a critical role working within the IT Technology Services Department. You will respond to the needs of our business users through the delivery of system maintenance fixes and software enhancements for our in-house systems (predominantly Java / SQL / .Net). This role will also be involved with the IT Helpdesk Service teams & the Software development teams on a variety of challenging BAU tickets / Projects encompassing – core business process/workflow automation, product development, desktop, and web-based client systems development, ETL and data integration - in a mixed .Net, Java and various cloud-based technologies. You will be heavily involved in all aspects of this application support and will have direct access to experienced colleagues who will encourage industry practices ( e.g. security, architecture, PMO ) and provide technical/ business process assistance where applicable. Responsibilities: • Provide excellent service to our customers by resolving software application issues. This requires problem-solving technical issues in a timely manner to meet our business requirements. • Work with management teams to accurately plan and implement upgrades to IT Application infrastructure and security posture and be a key contributor/decision-maker in the strategic direction of our technology stack and strategy. • The ongoing delivery and maintenance of a stable and secure live IT Environment for on-prem applications and cloud-based applications • People management for team reporting into you: personal development planning, performance reviews, training, general admin. • Participation in weekly IT Team Leadership forum to discuss and plan the architecture and strategy of the AIS platforms. • Regular status reporting to project managers and IT managers on progress & issues. • Continue learning and helping those around you – your career advancement is key to our success.