Application Support Analyst

Job Description

Title – Application Support Representative Description 1. The associate should learn and support the applications in the region 2. Manage work on the ticketing tools used in the organization 3. Liaise with the business point of contacts and external vendors over mail and phone calls based on the tickets to work towards ticket resolution 4. Status reporting to IT leads in client and Customer managers. 5. Activities expected as part of L2 Support: i. Business support request ii. Data Patches iii. Daily application health check iv. Triaging – To assign it to application support or Project team v. P1/P2 issue co-ordination vi. Disaster Recovery planning and support 6. Activities expected as part of L3 Support Enhancements estimated and agreed to be effort less than 40 hours 7. Associate should have minimum 4 years of relevant experience Skills - Technology: Oracle DB, Oracle Forms 6 and above, Visual Basic - Domain: Insurance (preferable) - Language: Fluent in Russian and English Location Moscow, Russia Requirements Skills - Technology: Oracle DB, Oracle Forms 6 and above, Visual Basic - Domain: Insurance (preferable) - Language: Fluent in Greek and English