Application Support

Job Description

Application Support Engineer (SQL Application)

P.N: - This is a Technical Job & We need candidates who have at least 2 Years of experience in SQL

About the Role

• Candidate must have technical production support experience.
• Candidate should ensure 99.99% uptime of a system.
• Candidate must know the ITIL process of change/release management.
• Candidate must have hands-on experience in issue analysis and bug fixing
• Candidate must know SIT and UAT testing
• Candidate must have hands-on experience with ticketing tools like Unidesk, Unicenter, etc.
• Candidate must know about Windows scheduler and SQL scheduler
• Candidate has docker and container will be preferable 
• Candidate has experience with monitoring tools like AppDynamics, Appnomic, and Dynatrace will add an advantage.
• Candidate should know the criticality of P1, P2, P3, and so on category ticket
• The desired candidate should have quality communication and technical Knowledge such as .NET, SQL Server, IIS, API, and Java.
• The candidate must also possess experience in software development, deployment, and maintenance.
• Strong skills in applications production support mainly within Windows Server, MS-SQL, IIS, and Technology.
• Candidate having CRM Next knowledge will be preferable.

Key Responsibilities

• Perform daily health checks of application and update status in health check sheet.
• Proactively monitoring application performance, Integration jobs/Batch processing.
• Monitor tickets assigned in group and act for closure
• Ensure all tickets close as per agreed time (As per SLA agreement).
• Coordinate with multiple teams for incident resolution like Server Team, DBA Team, Network Team, Storage Team, etc.
• Provide data to the different business teams by running SQL queries.
• Perform deployment of release in SIT and prepare SIT test cases.
• Perform Production release deployment and monitoring.
• Periodically review the system performance and capacity to avoid any impact on availability. 
• Participate in BCP Drill activity & update the Run Book

Qualifications

•   BSc IT/ B. Tech

Role Proficiencies:

• Experience in Production Management for Windows Application server
• Technically sound on MS SQL 2016
• Writing SQL Queries, View, Store Procedure
• Creation of Web site on IIS Server
• Create and modified SQL jobs and Window batch files
• CRM Next application experience will be an add-on for this role

Location:- Andheri MIDC