Application Support Representative
- Test Triangle
Job Type : Contract
- Russia /Moscow
Number Of Applications : 15
Job Posted On : 08/01/2021
Job Posted On : 08/01/2021
Onsite
No
Remote Work
Yes
Experience Required
0 - 3 yrs
Start Date
Feb 1, 2021
Number of Positions:
1
Visa Sponsorship
No
Spoken Languages
English,Russian
Job Post Currency
DAILY
₽300 - ₽300
REQUIRED SKILLS
CONTRACT
Job Duration: 6 months
Hourly Rate: ₽38 - ₽38
Daily Rate: ₽300 - ₽300
Monthly Salary: ₽6,600 - ₽6,600
Job Description
Role responsibilities:
- The associate should learn and support the applications in the region
- Manage work on the ticketing tools used in the organization
- Liaise with the business point of contacts over mail and phone calls based on the tickets to work towards ticket resolution.
- Status reporting to IT leads in TCS and Customer managers.
Activities expected as part of L2 Support:
- Business support request
- Data Patches
- Daily application health check
- Triaging – To assign it to application support or Project team
- P1/P2 issue co-ordination
- Disaster Recovery planning and support
Activities expected as part of L3 Support:
- Enhancements estimated and agreed to be effort less than 40 hours
Technologies:
- VB, VBA, SQL Server, Sybase
Sectors
- Information Technology
Shifts
- General Shift
About Company
Test Triangle is an emerging IT service provider specializing in application testing, DevOps, RPA, Custom software development, mobile app development, Atlassian consultancy, niche IT staff augmentation and training in advanced technologies. Possessing strong experience in different industry verticals such as Banking & Finance, Healthcare, Retail, IT & Education, Test Triangle has developed a unique approach to provide better value to the clients.