Atlassian Consultant

Job Description

Job Description:

Key Duties and Responsibilities:

• Take technical ownership of the Jira service desk and Jira instances across the business
• Keep systems up to date, maintain live and test environments, testing upgrades and changes and implementing them post evaluation, within the live system
• Perform regular clean-ups to keep the systems performant

Providing day-to-day Support, to include:

• Providing application support to end-users
• Creation of complex workflows, project workflows, field configurations, screen schemes, permission schemes and notification schemes
• Managing user permissions
• Creation of dashboards for ticket assignments and reporting
• Creation of SLA reports to demonstrate KPI effectiveness and efficiencies
• Review and recommend plug-ins that provide enhanced functionality and reporting
• Create and maintain technical documentation and user-guides

Your Key Skills:

• Atlassian certified consultant preferable
• Experience in performing installations, upgrades, and migrations of an ITSM solution
• Experience setting up of projects for multi-discipline teams - customising workflows, permissions, screens and issues types specific to team requirements
• Additional prior experience in using PostgreSQL, mySQL and JQL is required
• Strong communication and interpersonal abilities
• Define, manage and communicate best practices, so we have consistent templates and approaches across the board
• Experience in server/DB maintenance activities of an ITSM solution