BPO Quality Analyst

Job Description

Roles And Responsibility

• Recommend, implement, and call monitoring preventative and corrective actions to ensure that quality assurance standards are achieved
• Excellent problem-solving skills and keen attention to detail.
• Solid analytical skills and technical comprehension. Outstanding written and verbal communication. Exceptional interpersonal skills and customer care. Keen attention to detail and thoroughness.
• Through monitoring, a QA analyst gathers information to improve agent performance in the contact centre.

• shifts will be rotational
• Job Location: Jaipur
• working days are 6 days
• Experience: Minimum 2 yrs