BPO Telecaller
- ADS 42
Job Type : Permanent
- India /Maharashtra
Number Of Applications : 149
Job Posted On : 11/10/2022
Job Posted On : 11/10/2022
Onsite
Yes
Remote Work
No
Experience Required
0 - 5 yrs
Start Date
Oct 18, 2022
Number of Positions:
50
Visa Sponsorship
No
Spoken Languages
English
Job Post Currency
Annual
₹10,000 - ₹25,000
REQUIRED SKILLS
PERMANENT
Annual Salary: ₹10,000 - ₹25,000
Job Description
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
Sectors
- Banking
Shifts
- General Shift
About Company
Responsibilities The primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries. He/She must show the willingness to learn new things every time and then. Must discuss every matter with its supervisor or team leader to get any issue sorted Giving a resolution to the customers or clients should be the whole and sole responsibility. Should carry out various other professional services like Business Research, Legal services, Financial Analysis etc. Must be very effective in providing customer service by providing resolution to their complicated queries and issues. Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.