Cabin Crew

Job Description

The Flight Attendant (FA) is essential to maintaining the well-being, safety, security and comfort of our passengers onboard our aircraft. The Flight Attendant performs a variety of services in order to maintain a high level of excellent customer service. Flight Attendants are involved in all passenger interactions in order to help answer any questions, address concerns and sell products onboard. It is essential for all crew members to follow established FAA and Frontier guidelines in providing for the comfort and safety of passengers and respond to inflight emergencies and/or security concerns in the unlikely event they arise.

Essential Functions

• Follows all Federal Aviation Regulations as required as well as all established  policies and procedures
• Initializes and conducts emergency evacuation of cabin if necessary
• Conducts preflight safety check of cabin emergency equipment
• Ensures proper loading and storage of carry-on luggage prior to and during the flight
• Ensures cabin safety and security during all phases of flight, including boarding and deplaning
• Prepares and secures doors and announces departure/arrival information to passengers over the PA system
• Provides instruction and demonstration of onboard safety features
• Sets up galley, checks supplies, stows beverage and snack carts and verifies count
• Sells snacks and/or beverages (including alcohol), collects and stows all beverage and snack service items inflight and prior to landing, and informs passengers of all onboard products
• Provides emergency medical assistance (e.g., performing CPR and basic first aid)
• Projects and maintains a positive attitude and composure at all times
• Performs tasks that require frequent walking, bending to ankle level, and reaching above shoulder level and reaching inside overhead bins to retrieve or store items
• Be dependable and committed to completing work assignments per Frontier Airlines policies
• Maintains professional appearance and compliance with uniform and appearance guidelines while in public view (e.g. during commute, pre-flight activities and flight operations)
• Participates and complies with all DOT, FAA, and Frontier Airlines’ regulations regarding drug and alcohol compliance of safety-sensitive transportation employees
• Other duties as required

Qualifications

• High school graduate or GED required
• MUST BE 18 years of age to begin the interview process.
• 1 to 2 years of customer service experience preferred.
• Valid passport is required, the ability to travel in and out of the India, and the ability to travel to all current and future international destinations.
• Must present a neat professional appearance and demeanor including adhering to the Inflight uniform and appearance guidelines, including no visible tattoos or multiple piercings. Tattoos may not exist in the following areas: shoulders to fingertips, neck or chest area, behind the ears and for women – mid-thigh to toes
• Must be willing to relocate to assigned base location
• Must be willing to work flexible hours, including nights, weekends, holidays, and extended hours when needed
• Must be willing to travel for long stretches of time as part of the job
• Must be willing to change and adapt to meet the demands of the job, including accepting schedule changes on short notice
• Must be willing to fly both international and domestic routes
• Where permitted by applicable law, all candidates must have received or be willing to receive the COVID-19 vaccine by date of hire for job, if not already employed. Proof of vaccination will be required at hire.

Knowledge, Skills and Abilities

• Excellent interpersonal, oral, and written communication skills
• Must be able to read, speak, write, and communicate in English fluently
• Ability to communicate effectively with and reassure passengers in a hurried and stressful environment
• Ability to work independently as a leader and as a team member among fellow employees and passengers
• Heavy lifting, pushing and/or pulling of objects up to 100 pounds occasionally and/or up to 60 pounds frequently
• Ability to sit in and be secured with seatbelt and shoulder harness in all jump seats without a seat belt extension, harness extender or modify the integrity of the jump seat

Equipment Operated

Includes, but not limited to, beverage/snack carts, galley equipment, POS devices/systems, flight stairs, aircraft cabin equipment including doors, and emergency equipment.

Work Environment

Working environment subject to varying climate conditions, air turbulence, changing locations, variable hours, dry air, noise levels from engines and other equipment, dim lighting and confined spaces

Working environment is typically fast paced and physically demanding

Work shifts/hours vary including days, weekends, evenings, red-eyes and holidays

Physical Effort

• Perform frequent repetitive motions, to include bending at the waist and knees and sustaining those positions for extended periods of time
• Must have 20/20 (or “sufficient”) vision and hearing to safely perform the essential functions of the position
• Ability to hear, interpret and respond to onboard chime systems, call buttons and announcements or direction given over interphone and public address system
• Ability to stand throughout most of work shift
• Perform in-flight duties while in a pressurized cabin for extended periods of time
• Possess the physical strength to reach and operate all emergency equipment and exits
• Operate door and window exits in manual and emergency modes. (Can include weight of 33 lb window exit and investigate door “emergency mode” resistance)
• Push/pull/move a galley cart weighing 100 lbs
• Moderate physical activity required by handling objects up to 50 lbs occasionally and/or up to 35 lbs frequently
• Ability to lift a 35 kg luggage piece (occasionally - bags heavier than 50 kgs) from the floor to 33” (i.e. floor to passenger seat) AND from 33” to 67” (i.e. passenger seat to overhead compartment)
• Ability to reach into overhead compartments with a height of 67” and depth of 28”
• Ability to be properly secured in the cabin jumpseat by the safety belt and shoulder harness without the use of seatbelt extensions
• Ability to balance and reach across seats and serve passengers

Supervision Received

General Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.

COVID Vaccination Policy for New Hires

Where permitted by applicable law, all candidates must have received or be willing to receive the COVID-19 vaccine prior to training to be considered for the job, if not already employed. Proof of vaccination will be required prior to training.

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.