Collection Specialist

Job Description

This is an on-site Requirement

Are you a problem solver and enjoy helping people overcome challenges. Are you self-motivated and driven to strive to meet performance goals. If you answered, “Yes” then we want YOU to join our team. Apply today for a Collections Representativeposition with My Own Staff . As a Collections Representative, you will engage consumers to assist them with managing their delinquent accounts. Our consultative approach helps debtors identify the most suitable way to resolve a balance in the best interests of all parties. Collections Representatives create a sense of urgency using a customer service demeanor while remaining positive and professional at all times. Experience encouraged, but not required. We provide paid training pertaining to collection industry standards and compliance, client requirements, plus innovative ideas and techniques on customer engagement, negotiation, and dispute resolution. 

Responsibilities

• Provide methods and solutions to debt borrowers in attempts to resolve delinquent accounts
• Continuously receive inbound calls and perform outbound calls in attempt to assist borrowers in resolving debt
• Maintain a workload of delinquent accounts up to and including completion of payments
• Properly follow up with borrowers to ensure required documentation and payment processing is compliant and complete
• Ensure all borrower accounts are documented properly and notify borrowers of any missing or additional procedures needed
• Perform proper skip tracing techniques to identify borrower contact information
• Abide by the FDCPA at all times
• Adhere to both internal and industry-wide compliance regulations

Qualifications

• Bachelor's Degree in any field or 2-3 yrs BPO experience
• 2+ years' collections experience
• Ability to use confidential information in a professional manner to achieve collections targets/goals
• Proficiency with Microsoft Office (Excel, Word, Outlook) and intranet/internet

Additionally, our Employee-partners enjoy:

• Competitive Pay
• Allowances
• HMO Packages
• Paid Time Off and Holidays
• Career Advancement Opportunities
• Continous Training and Development