Content Moderator

Job Description

At least 6-9 months of work experience in content moderation or working with a community forum, chatbot, content platform.

(1) Minimum qualification - Graduate; degree in English Literature or mass communication is preferred
(2) Good English comprehension skills, grammer and creative editing
(3) Ability to follow Client SoPs/ policy guidelines
(4) Knowledge, experience and skill in applying straightforward procedures
(5) Ability to perform under pressure in a fast-paced environment
(6) Social Media exposure across different platforms
(7) Ability to handle disputes
(8) Ability to manage multiple stakeholders across global locations
(9) Ability to meet stringent deadlines
(10) Has an Eye for detail
(11) Target country specific cultural context

(1) Review the quality of content (UGC, PUGC, Influencer) on the Client’s social media portal as per the guidelines and policies
(2) Ensure user generated content is placed in the right category, spam free, not obsene and offensive, adhering to set of community guidelines
(3) Ensure every piece of content in violation of client’s terms of services is accurately identified and flagged for action in a timely manner
(4) Performing profile investigations and due diligence for ATO/Real/Fake accounts
(5) Recognition of trends, patterns and escalate situations that do not fit the social network's policy and criteria
(6) Ability to recognize and remove SPAM, manage content forums