Customer Care Associate

Job Description

esponsibilities

• Answer calls professionally and provide information about products and services, and obtain details of complaints

• Identify and assess customers' needs to achieve satisfaction

• Keep records of customer interactions, transactions, details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications

• Follow up to ensure that appropriate actions are taken on customer requests

• Refer unresolved customer grievances or special requests to designated departments for further investigation

• Provide accurate, valid, and complete information by using the right methods/tools

Requirements

• Strong communication & interpersonal skills

• Ability to listen and problem-solve

• Ability to handle volume of incoming calls

• Basic computer skills