Customer Care Associate

Job Description

Job Title: International Voice Process Executive

Job Summary:

We are seeking a highly skilled and motivated individual to join our team as an International Voice Process Executive. The ideal candidate will be responsible for handling inbound and outbound customer calls in a professional manner. They will be required to provide customer service support, resolve customer queries and complaints, and ensure customer satisfaction.

Responsibilities:

• Responding to customer queries and concerns over the phone • Providing information about products and services offered by the company • Resolving customer complaints in a timely and efficient manner • Handling and processing customer orders and returns • Building and maintaining strong relationships with customers • Achieving set targets and goals as assigned by the company • Ensuring customer satisfaction by providing high-quality service • Maintaining accurate records of customer interactions and transactions • Keeping up-to-date with product knowledge and company policies and procedures • Escalating issues to appropriate departments when necessary

Requirements:

• A minimum of 1-2 years of experience in an international voice process role • Excellent communication skills in English, both verbal and written • Proficiency in using computer systems and software applications • Ability to handle multiple tasks and work in a fast-paced environment • Strong customer service orientation and problem-solving skills • Willingness to work in shifts, including night shifts • Ability to work independently as well as part of a team

Education:

• 12 th passed or Bachelor's degree in any discipline preferred

We offer a competitive salary, training and development opportunities, and a positive work environment. If you are a highly motivated individual with excellent communication and customer service skills, we would like to hear from you.