Customer Care Associate

Job Description

Hiring !!!!!

For International Ecommerce us voice and chat process

ctc 30-35k

10k Relocation bonus

14 days Accomadation

Job Location - Jaipur -Work From Office

Excellent Communication is Mandatory

Immediate joiner Mandatory

Bpo Experience Prefered 

Roles And Responsibility:-

Handling Customer Inquiries: Responding to customer inquiries, complaints, and feedback via various communication channels such as phone, email, chat, or social media.

Providing Assistance: Offering guidance and assistance to customers with product or service-related issues, troubleshooting technical problems, and providing solutions to meet their needs.

Resolving Issues: Working to resolve customer problems effectively and efficiently, escalating complex issues to higher levels of support when necessary.

Maintaining Records: Documenting customer interactions, transactions, comments, and complaints accurately in the customer support database or CRM system.

Product Knowledge: Acquiring in-depth knowledge about the company's products or services to provide accurate information and assistance to customers.

Process Improvement: Identifying recurring issues or trends in customer inquiries and suggesting improvements to products, services, or support processes to enhance customer satisfaction.

Customer Education: Educating customers about product features, usage, and best practices to maximize their experience and satisfaction.

Handling Escalations: Managing escalated customer cases with empathy and professionalism, ensuring timely resolution and customer satisfaction.

Cross-functional Collaboration: Collaborating with other departments such as sales, marketing, and product development to address customer needs and improve overall customer experience.

Feedback Collection: Collecting and analyzing customer feedback to identify areas for improvement and communicate insights to relevant teams within the organization.