Customer Care Executive UK Process

Job Description

We need 10 agents. Will increase vacancy as per work.

Fresher's are welcome

-Support and provide superior service via phones, e-mails and faxes as a receiver and caller
-Use questioning and listening skills that support effective telephone communication.
-Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
-Understand the impact of attitude in handling calls professionally
-Effectively deal with job stress, angry callers, and upset customers
-Use the most appropriate way to communicate with different behavior types on the telephone.
-Apply the elements of building positive rapport with different types of customers over the phone.
Apply the proper telephone etiquette to satisfy various customer situations.
-Apply appropriate actions to effectively control a telephone call.
-Identify voice skills and how to enhance a good telephone presentation.
-Display Time flexibility towards shifts as per work floor requirements
-Fluent in English
-Excellent communication Skills
-Responsibilities of an inbound call center agent

Job Type: Full-time