Customer Care Representative

Job Description

• A Customer Service Representative’s duty is to support customers. This main responsibility covers lots of duties, such as:

• Providing introductory information to new customers.

• Following up with clients or customers to check that they’re still satisfied with any purchases.

• Ensuring that customers are satisfied with products or services rendered.

• Letting customers or clients know about additional products or services.

• Determining the quickest, most effective ways to answer a client’s or customer’s questions.

• Troubleshooting common issues with a product or service.

• Working with a team of CSRs and other departments to find appropriate solution.

Requirements

• Must have at least OND certification in any related field.

• Interpersonal and customer service skills.

• Analytical and problem-solving skills.

• Ability to answer a high volume of calls and/or emails daily.

• Multitasking and organizational skills

• Time-management skills.

• Attentiveness and Deligence.

• Ability to share work among a customer service team.

• Ability to find the positive in any situation.