Customer Relations Officer

Job Description

• Co-ordinate with the medical team and give suitable solutions for the customer;

• Advise customers regarding our services and convince them about our strengths;

• Planning customer relations management strategies designed to attract and retain

customers while expanding the brand’s reach and boosting consumer loyalty;

• Act as point of contact for complaints and escalate issues as appropriate;

• Resolve customer complaints quickly and effectively;

• Collaborate with internal teams to address customer needs;

• Team working and leadership skills; create new strategies and stay on top of the

administration side of things;

• The ability to meet tight deadlines and outstanding time management skills;

• Achieve sales and revenue targets and work diligently to achieve them;

• Participation in all Promotional Activities;

• Implementing strategies to test the various forms of marketing developed by the team;

• Top-quality analytical skills involve gathering and analyzing data to help you understand

your customer base and coming up with suggestions for improving the existing strategy.

• Making sure the customer database is correctly segmented for targeted marketing activities;

• Creating emails and other content as part of a wider marketing campaign;

• Help sales team up-sell or cross-sell services and products;

• Liaising with other Government departments as and when needed;

• Travelling as the Company demands.