Customer Sales Associate

Job Description

ROLE AND ELIGIBILITY CRITERIA

Role/Position: CSA

Reporting to: Supervisor / ASM 

Location: Bangalore

Basic Eligibility Criteria:

• Experience: 6 months-1 year experience is retail industry / Fresher  
• Qualification: Undergraduate/ Graduate

Selection Process:

• Screening round by Hr 
• Personal Interview by Operations Head 

KEY RESPONSIBILITIES:

• Ensure high levels of customer satisfaction through excellent sales service
• Maintain outstanding store condition and visual merchandising standards
• Maintain a fully stocked store
• Ascertain customers’ needs and wants
• Recommend and display items that match customer needs
• Welcome and greet customers
• Manage point-of-sale processes
• Actively involve in the receiving of new shipments
• Keep up to date with product information
• Accurately describe product features and benefits
• Always be well groomed 
• Go the “extra mile” to meet targets
• Maintain a clean and orderly environment in the store
• Follow all companies’ policies and procedures

REQUIREMENTS AND SKILLS :

• Customer Focus  
• Effective communication – English, Hindi , Kannada
• Interpersonal Skills 
• Role modelling 
• Good physical endurance
• Basic understanding of sales principles and customer service practices
• Should be flexible with 24/7 shifts and working on holidays/ festivities 
• Open to Feedback and learning 
• High on Energy levels. 
• Friendly, helpful, confident, and engaging personality