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Customer Service Associate

  • Xpress Incorporations
  • Job Type : Contract/Permanent

  • room Nigeria /Lagos

Number Of Applications : 58

Job Posted On : 09/01/2023

Job Posted On : 09/01/2023

  • Onsite

    Yes

  • Remote Work

    No

  • Experience Required

    1 - 5 yrs

  • Start Date

    Jan 11, 2023

  • Number of Positions:

    1

  • Visa Sponsorship

    No

  • Spoken Languages

    English

  • Job Post Currency

    Annual

    ₦50,000 - ₦90,000

REQUIRED SKILLS

English speaking and convinced
Customer friendly
Phone Management
Good Human Relations
Multitasking
PERMANENT
Annual Salary: ₦50,000 - ₦90,000
CONTRACT

Job Duration: 1 month

Hourly Rate: ₦170 - ₦256

Daily Rate: ₦1,364 - ₦2,045

Monthly Salary: ₦30,000 - ₦45,000

Job Description

RESPONSIBILITIES

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements and skills

  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school diploma

Sectors

  • Human Resources & Recruitment
  • Information Technology
  • Others

Shifts

  • General Shift
About Company

TopHedge Groupis committed to providing world class professional services in Human resources tailored to consistently exceed the expectations of our clients by providing a distinctively cohesive team of specialized Human resource managers.

Related Searches
  • Customer Service
  • HR Executive
  • Administrative Assistant
  • Receptionist
  • Warehouse Manager

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