Customer Service Executive

Job Description

Wehire Talent Solutions is currently hiring for a leading UK-based Telecom company. The ideal candidate loves talking to people and proactively solving issues.

Responsibilities

• Manage large amounts of incoming and outgoing phone calls.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Qualifications

• Graduate or HSC with minimum 6 months of experience in International Voice Customer Service.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work.
• Between 18 - 40 years of age.

Shift

Any time between 11am to 4:30am (9-hour shift would be allotted on the basis of the roster + rotational week offs).