Customer Service Executive

Job Description

Benefits:

·         Work From Office 

 .        No sales process

·          On roll job

·         Saturday & Sunday off.

·         Excellent working culture

·         Free Cab Facility(Within 25Km radius from the office)

Interview time:11:00 AM to 05:00 PM.(Monday To Friday)

·         Outbound calls to insurances for claim status and eligibility verification

·         Denial documentation and further action

·         Calling the insurance carriers based on the appointment received by the clients.

·         Working on the outstanding claims reports/account receivable reports received from the client or generated from the specific client software.

·         Calling insurance companies to get the status of the unpaid claims.

·         Willing to work in any process pertaining to voice based on the requirement (Insurance Follow UP, Patient calling, Provider outreach program etc.

·         Maintain the individual daily logs.

·         Performs assigned tasks/ completes targets with speed and accuracy as per client SLAs

·         Work cohesively in a team setting. Assist team members to achieve shared goals.

·         Compliance with Medusinds Information Security Policy, client/project guidelines, business rules and training provided, companys quality system and policies

·         Communication / Issue escalation to seniors if there is any in a timely manner 

·         Punctuality is expected all the time