Customer Service Executive

Job Description

Responding promptly to customer inquiries (through telephone calls and emails), handle customer complaints and provide appropriate resolution in a timely manner.

Ensure customer satisfaction and provide professional customer support.

Qualify and build prospects database for Sales team.

Present ideas and recommendations for improving customer care and experience.

Prepare and send reports on assigned accounts weekly.

Requirements

B.Sc / HND in Economics, Marketing, Business Administration or any relevant Degree.

1 - 3 years Customer Service, Customer Support or Telemarketing experience.