Customer Service Manager

Tire Manufacturing company

Job Type : Contract

United States /Atlanta, Georgia

Number Of Applications : 120

Job Posted On : 20/11/2020

Onsite
No
Remote Work
No
Experience Required
0 - 10 yrs
Start Date
Nov 30, 2020

Number of Positions:
1
Visa Sponsorship
No
Spoken Languages
English
Job Post Currency
Negotiable

REQUIRED SKILLS

CONTRACT

Job Duration: 48 months

Daily Salary: Negotiable

Job Description

Proactively interacts with accounts and coordinates operations and reporting to support sales and office operations. Performs implementation, coordination, and organization of administrational, commercial, and other related duties.

Monitor compliance with commercial policies for the field, maintenance of sales accounts.

Major Responsibilities

Ensure Commercial conditions remain current and maintained (SAP)	10%
Seamless B2B customer service	20%
On-Time processing of Orders and Claims	10%
Reports are on time and accurate on a weekly/monthly basis	15%
Management of the B2B portal with support of Marketing Function (NA and Europe)	10%
Responsible for generation and timely reports to management and sales associates	15%
Local Order creation and management (incl. creations of BOL, Proforma invoices as needed)	20%

Internal & External Relationships Who does this job interact with to perform this role? And for what purpose?

INTERNAL: R&D; MARKETING; SALES; FINANCE; LOGISTICS

EXTERNAL: Client Pool; Government Bodies; partners (warehouse; Ad agencies; publications)

Skills & Knowledge

Education Qualifications: Bachelor of Science preferred, or related work and educational experience

Relevant Experience: Previous experience in an office environment 2 years of minimum experience in a similar role. Tire company experience a plus

Technical Knowledge

1. Good knowledge in IT-related programs

2. Microsoft package (Excel, Word, PowerPoint)

3. SAP knowledge preferred

4. Excellent written & verbal communication skills

Sectors

Others

Shifts

General Shift

About Company

For almost a decade now we have focused on building a culture of collaborative partnerships with our clients. The recruitment marketplace is incredibly competitive and skilled professionals are in high demand. Attracting people with appropriate knowledge is important, but for a truly effective workplace, cultural fit and mutual understanding become paramount. At Ad Astra, we focus on developing and nurturing our relationship with our clients and candidates in order to ensure the best fit for both parties.

Customer Service Manager

Onsite

No

Remote Work

No

Experience Required

0 - 10 yrs

Start Date

Nov 30, 2020

Number of Positions:

1

Visa Sponsorship

No

Spoken Languages

English

Job Post Currency