Customer Service Representative

Job Description

• Manage all inbound and outbound calls in a proficient and timely manner.
• Assisting the clients with the booking process over the telephone and ensure all booking requests are managed and handled in a professional manner. 
• Ensuring payments and related paperwork are explained and assist the customer in completing the booking process.
• Communicating with customers in a prompt manner via Chat, Email or Calls; follow up with customers 
• To ensure all administration and paperwork is processed efficiently in compliance with the company policy.
• Responding promptly to customer queries and resolving the queries within the stipulated SLA coordinating with the concerned department.
• Excellent team player and mentoring new and existing staff as and when required. 
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Have a thorough knowledge of our products and services.
• Keeping records of customer interactions, transactions, comments, feedback and complaints.
• Maintain and update rental agreement files; contract and notify customers of overdue rental vehicles and inquire as to the expected date of return; process rental extensions.
• Manage a portfolio of existing key accounts / customers.
• Building and maintaining strong, long-lasting customer relationships.
• Overseeing customer account management, including an understanding of customer requirements and identifying potential opportunities, also proposing suitable solutions within our product line.