Customer Service Representative

Job Description

RESPONSIBILITIES

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.

- Responding promptly to customer inquiries.

- Communicating with customers through various channels.

- Acknowledging and resolving customer complaints.

- Knowing our products inside and out so that you can answer questions.

- Processing orders, forms, applications, and requests.

- Keeping records of customer interactions, transactions, comments, and complaints.

- Communicating and coordinating with colleagues as necessary.

- Providing feedback on the efficiency of the customer service process.

- Managing a team of junior customer service representatives.

- Ensure customer satisfaction and provide professional customer support.

REQUIREMENTS 

- HND/ B.sc in any relevant discipline,

- A working experience in customer service will be an added advabtage.

- Ability to stay calm when customers are stressed or upset.

- Comfortable using computers.

- Experience working with customer support.