Customer Service Representative

Job Description

Employee of Customer Service Maintaining a consistently upbeat, sympathetic, and professional attitude with clients is your responsibility.

swiftly answering client questions.

use a variety of avenues to reach out to customers.

addressing client complaints after they are acknowledged.

Knowing every detail about our items so you can respond to inquiries.

processing inquiries, applications, orders, and forms.

keeping track of all communications, purchases, remarks, and complaints from clients.

collaborating and exchanging information as required with coworkers.

expressing opinions regarding how effective the customer service procedure is.

overseeing a group of trainee customer care agents.

Ensure client happiness and offer competent client assistance.

Employee of Customer Service High school graduation, general education degree, or an equivalent are requirements.

ability to remain composed in the face of anxious or unhappy consumers.

being at ease using a computer.

working knowledge of customer service.