Customer Service Representative

Job Description

Job description:

A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with one of the company's products or services. They are responsible for a variety of tasks such as answering inbound phone calls, addressing customer questions about products and services, and processing payments or returns.

Job Requirements:

Must be a  Ond, Hnd or BSc degree holder . Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively.

Job Responsibilities:

Handle a large number of incoming phone calls Obtain sales leads. To achieve customer satisfaction, identify and assess their needs. Create long-term relationships and trust with customer accounts by engaging in open and interactive communication. Use the appropriate methods/tools to provide accurate, valid, and complete information. Meet sales targets and call handling quotas for the personal/customer service team.