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Customer Service Representative Required

  • Fedex Concept Mo
  • Job Type : Contract/Permanent

  • room Nigeria /Ikeja Lagos

Number Of Applications : 10

Job Posted On : 05/11/2022

Job Posted On : 05/11/2022

  • Onsite

    Yes

  • Remote Work

    No

  • Experience Required

    2 yrs

  • Start Date

    Nov 4, 2022

  • Number of Positions:

    1

  • Visa Sponsorship

    No

  • Spoken Languages

    English

  • Job Post Currency

    Negotiable

REQUIRED SKILLS

Excellent communication skill
Professional Skills
PERMANENT
Annual Salary: Negotiable
CONTRACT

Job Duration: 1 month

Daily Salary: Negotiable

Job Description

Responsibilities

Customer Service Responsibilities list:

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Requirements and skills

  • Proven customer support experience or experience as a Client Service Representative
  • Track record of overachieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively
  • High school diploma. 

Sectors

  • Human Resources & Recruitment
  • Sales & Marketing
About Company

A management firm that creates empowerment and optimal values to people's lives.

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2022-11-05
2022-12-04T23:00
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