Customer Service Representative

Job Description

Core Responsibilities:

• Respond in a fun, reliable, knowledgeable, and engaging way to inbound consumer contacts your entire shift through email, and live chat.
• Engage in both verbal and written communication.
• Use technology while helping consumers. CRM/database, Internet, digital knowledge base, troubleshooting guides, etc. are the tools our Advisors use on every contact.
• Dedicate to provide excellent service to each consumer when there is a high volume of contacts.
• Adhere to the schedule. All breaks are scheduled, so we can plan for consumer demand.
• Meeting performance expectations: Post-contact survey results and your daily productivity.