Job Type : Contract/Permanent
Number Of Applications : 79
Job Posted On : 10/02/2023
Job Posted On : 10/02/2023
Job Duration: 4 months
Hourly Rate: $19 - $30
Daily Rate: $152 - $240
Monthly Salary: $3,344 - $5,280
A Customer Service Representative, or CSR, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigating if they don’t have enough information to answer customer questions or resolve complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call-handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
This is strictly an online work-from-home.
The AZEK Company is committed to innovating, inspiring, reinventing, revolutionizing and leading our industry to create a more sustainable future. We offer low-maintenance, beautiful outdoor living products leveraging innovations in material science to offer our customers world-class, environmentally sustainable solutions. Headquartered in Chicago’s Fulton Market neighborhood, The AZEK Company is nestled in the same thriving business district that houses other leading corporations such as Google, Dyson, and Glassdoor. The AZEK Company also operates highly automated manufacturing and recycling facilities in Ohio, Pennsylvania, and Minnesota, and recently announced a new facility will open in Boise, Idaho.
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