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Customer Service

  • render solutions
  • Job Type : Permanent

  • room South Africa /Johannesburg, Gauteng

Number Of Applications : 39

Job Posted On : 10/02/2023

Job Posted On : 10/02/2023

  • Onsite

    Yes

  • Remote Work

    No

  • Experience Required

    Fresher

  • Start Date

    Feb 12, 2023

  • Number of Positions:

    20

  • Visa Sponsorship

    No

  • Spoken Languages

    English

  • Job Post Currency

    Annual

    R5,000 - R8,000

REQUIRED SKILLS

Good Communicator
Answering telephone calls
PERMANENT
Annual Salary: R5,000 - R8,000

Job Description

We are looking for a call center customer service representative to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction.

The ideal call center customer service representative will be customer-focused, detail orientated, and target driven. You should be polite, accurate, knowledgeable, and able to work well within a team.

Call Center Customer Service Representative Responsibilities:

  • Receiving or making a high volume of calls from or to customers.
  • Striving to achieve first call resolution and maintain the quality of service provided by the call center.
  • Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
  • Responding efficiently to customers and creating a positive experience.
  • Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
  • Joining a team of Call Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence.
  • Understanding and using the required software, reports, tools, and metrics.
  • Transferring and escalating the calls to the appropriate department if needed, such as sales.
  • Participating in training and striving to increase and improve existing skills.
  • Adhering to all company policies and procedures.

Sectors

  • Others

Shifts

  • General Shift
About Company

We are a growing company running for 5years now. We help grow the economy and decrease the percentage of unemployment. We train if candidates have no experience then assist with job assistance immediately.

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2023-02-10
2023-03-12T22:00
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ZAR

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