Customer Service

Job Description

Position Summary:
We are looking for positive, dedicated individuals to join our front desk customer service staff. Positions available are part-time weekday afternoons and evenings and weekend afternoons. This is an entry level position.

General Responsibilities:

• Assisting customers in person and over the phone with registration(s)
• Assist customers with complaints, concerns, or require information about products or services
• Provide solutions that fit individualized situations and prioritize customers needs at each step of the process
• Maintaining and balancing register drawer, including cash, check and credit card transactions
• Assessing customer needs and providing accurate information accordingly.
• Troubleshooting common issues with a product or service
• Check in customers for various programs using multiple systems
• Review customer accounts and transactions while resolving issues
• Keep records of customer interactions, customer updates, process customer accounts, and file documents
• Providing proactive customer outreach
• Follow communication procedures, guidelines, and policies
• Adapt to change in policies, programming, and schedule