Customer Success Associate

Job Description

Who are we looking for?

• Passionate individuals raring to make an impact in high growth/high ownership startup environment
• Highly empathetic and customer obsessed individuals aspiring to build a career in customer success/business operations
• This role will be responsible for helping our learners navigate their career transformation journey with Crio programs as part of the Learning Delivery & Learner Experience Team at Crio.Do.
• Previous work experience in Customer Success (preferably in Ed-Tech space) would be an added advantage

Kindly fill this google form too: https://bit.ly/CrioCSA_DT

Should have

• Have strong written and verbal communication skills
• Highly empathetic attitude towards users and genuinely want to help people grow
• Love to help people achieve their goals
• Active listening skills and are genuinely curious about how things work, or why they don’t
• An ability to test new process and with making quick decisions in a fast-paced environment
• Proactive, disciplined, organized, and resilient
• Are eager to learn new things and willing to ask for/ receive feedback
• Ability to mange your work in a organized way and report progress
• Strong execution rigor and detail orientation
• Freshers with excellent communication skills can apply.

Good to have

• Comfortable with handling data and reports with the right tools (MS Excel is a preferred skill)
• A basic understanding of programming

What will you do?

• You will be responsible for the success of 200-250 learners in Crio Platform
• You need to understand Crio products and services deeply
• You need to understand the learner's profile, aspirations and constraints if any deeply
• On daily/weekly level, understand the user progress, challenges of a user with data and interactions through call/whatsapp/slack
• Actively monitor progress/feedback data and engage with users to drive progress and good experience
• Be a coach and a good motivator for these learners to ensure they are progressing in their respective tracks, ensure they are completing their tasks
• Keep track and record of all the learner queries and your interactions in our internal databases in a comprehensible way.
• Proactively understand the user challenges and problem solve it with help of all internal teams through the process & product changes
• You will have a 6 day working week, with weekends working and can take a day off on the weekdays.

Who are we?

• We are disrupting the way developers learn technology and transforming careers.
• Our mission is to empower developers with high quality applied learning opportunities and nurture the talent for the future.
• We are team of engineers, product folks from companies like Flipkart, Google, Cisco etc.
• We are backed by renowned investors from the Indian tech ecosystem like Binny Bansal, Co-Founder, Flipkart, Amod Malviya, Co-Founder, Udaan and more.
• More about us ; Press: https://crio.do/about-us

What's on offer?

• Working in a truly disruptive space with the opportunity to redefine the way technology is learnt by software developers and transform their careers
• Having an opportunity to be part of early member in the team and grow along with the organization
• Opportunity to work with a founding team which has deep expertise in various domains ranging across engineering, product management, business, operations and strategy at consumer internet giants like Google and Flipkart
• Market competitive compensation and benefits.