Customer Success Manager
- Knight Fintech Research Pvt Ltd
Job Type : Permanent
- India /Maharashtra
Number Of Applications : 19
Job Posted On : 09/03/2023
Job Posted On : 09/03/2023
Onsite
No
Remote Work
No
Experience Required
1 - 2 yrs
Start Date
Mar 12, 2023
Number of Positions:
10
Visa Sponsorship
No
Spoken Languages
English
Job Post Currency
Negotiable
REQUIRED SKILLS
PERMANENT
Annual Salary: Negotiable
Job Description
Knight FinTech provides an AI-powered, SaaS-based treasury management, and credit assessment platform to help clients increase returns and decrease their risk. The company is currently in an aggressive expansion mode and offers brilliant career paths to the best candidates. Designation: Associate Customer Success
Location : Mumbai, Goregaon /Malad
Job Description: 1. Onsite support to Clients.
2. Coordination with the KFT Support team on resolution of issues.
3. Raising tickets on Support Portal and closure of the same end to end.
4. Assisting client stakeholders and business users in Basic Clarifications with regard to the KFT application.
5. Be the communication bridge between the client and KFT.
6. Understanding the priority of the issues raised.
7. Identifying cross sell/ up sell opportunities and communicate the same to KFT.
Experience:
1. Having 1 to 2 years of experience in client handling.
2. Good understanding of Financial terms and documents.
3. Should know to operate MS Excel, Word and Powerpoint. (Advance excel will be an added advantage).
4. Good written and verbal communication skills.
5. Basic Understanding of Lending.
6. Good in stakeholder management (Internal & External).
Sectors
- Accounting & Finance
- Banking
- Insurance
Shifts
- General Shift
About Company
Knight FinTech is a new age banking technology company that provides full-stack banking tech solutions in the domain of Co-lending, Lending and Treasury. Knight FinTech leverages cutting edge technologies to simplify the complex banking problems using Cloud-first, API driven solutions. Knight FinTech's powerful suite of banking infrastructure solutions, coupled with flexible and secure middleware deeply integrates with legacy systems without displacing the existing systems, while bringing process efficiency, automation, and scalability at affordability. Knight Fintech is proudly serving over 60 Financial Institutions (Banks & NBFCs), including more than 15 large FIs. With Head Quarters in Mumbai and Singapore, and 10 offices across 4 states, Knight FinTech has been able to create a mark in the Indian Banking Industry and is backed by marquee domestic and international investors.