Customer Support Administrator

Job Description

Looking for candidates who want to work in Hyderabad,Telangana

Delivering a comprehensive service to enquiring customers

Managing significant number of emails 

Maximise customer satisfaction at minimal cost to the company

Handling refunds, cancellations, incorrect addresses, returned packages, working with international support with head office in Melbourne, Australia

Reporting back on results

Liaising with suppliers where appropriate relating to customer service enquiries, order cancellations etc

Liaising with internal account managers where appropriate for special cases and product switch off

Software Systems in use: MYOB Datapel Zendesk Neato Various other backend portals

Training will be provided