Customer Support Associate

Job Description

Customer Support Executive - Description

Person responsible for this role will be core to our company's philosophy of delivering timely, prompt and efficient service to our Channel Partners and Corporate Customers.

Core responsibility for non technical support executive involves registering service calls and responding to customer's query with regard to service delivery.

Should put in place Standard operating procedures to enhance support and minimize errors in service delivery.

Ensure highly satisfactory service support system in place by providing timely and instant response for all the queries raised by the Customers.

Need to work on company's internal TAT and make sure to address the customer needs well within the TAT

Coordinate with service engineers and be a bridge between Service engineer, Channel Partners and corporate customers

Following up with clients on approval of Service Costs and also maintaining feed back mechanism

Prompt maintenance of records and up to date updation of log on system for each service call

Maintain coordination between various departments to provide required information to clients.

Daily reporting and weekly reporting to management and engineers.

Excellent and pleasing communication skills

Hindi fluency is must

Basic computer operations

Analytical and problem solving ability

2-3 years experience in similar role with proven track record will be considered and given priority.

Benefits include PF & ESIC

Job Type: Full-time

Salary: ₹21,000.00 - ₹25,000.00 per month

Benefits: Provident Fund

Schedule: Day shift

Supplemental pay types: Yearly bonus

Experience: Customer service: 3 years (Required)

Language: Hindi (Required)