Customer Support Executive
- People2Pay Management India Pvt Ltd
Job Type : Permanent
- India /Bengaluru, Karnataka
Number Of Applications : 20
Job Posted On : 09/03/2023
Job Posted On : 09/03/2023
Onsite
Yes
Remote Work
No
Experience Required
2 yrs
Start Date
Mar 8, 2023
Number of Positions:
5
Visa Sponsorship
No
Spoken Languages
English,Hindi,Tamil
Job Post Currency
Annual
₹22,000 - ₹27,000
REQUIRED SKILLS
PERMANENT
Annual Salary: ₹22,000 - ₹27,000
Job Description
Job Description for Customer Support
Handling IVR calls for Customer support from Partners to resolve payment issues, App related enquiry and new of partners attachments. Working on our platform for order creation and other tasks. To analyse on Vehicle documents with our platform and to update in our app. Getting partners feedback and to resolve issue with respective department. Monitoring and development on Tech adoption on app Branding related support for PAN India. To receive feedback from Customer and to resolve the issues with respective department To follow-up with department head for customer resolution To get update on resolution from client to close registered case. Working on WhatsApp group on issues escalated (Pan India) to control Daily operations issue and to make sure on prompt action on all enquiry
Languages: Hindi, English, Tamil, Telugu, Kannada (Mandatory 4 languages) Hindi Must
Sectors
- Others
Shifts
- General Shift
About Company
We, People2Pay Management India Private Ltd, provide complete gamut of HR outsourcing services to our clients. We cater to small, midsized businesses and also large enterprises across industry verticals. Our headquarters is situated in Bangalore and regional offices are in Mumbai, Delhi, Chennai, Hyderabad, Pune and Kolkata. Our firm commitment to our clients is that we will continue to invest in improving client experience through our service offerings. Our service offerings include HR & benefits, Payroll management, non-IT and IT recruitment, Contract staffing, Leave management, Claims management, Attendance module, Attendance GPS, Salary disbursement, Statutory compliances and unflinching customer support in HR domain. People2Pay delivers the flexibility and convenience of an easy-to-use all-in-one solution that seamlessly work and also has the ability to scale up with your ever-changing business requirements.