Customer Support Executive

Job Description

● Manage large amounts of outbound calls (for US) based clients.
● Identify prospective customers for the incidents requiring legal support.
● Identify and assess customers’ needs to achieve satisfaction.
● Write crisp and accurate case notes.
● Submit qualified and genuine leads.
● Maintain quality parameters set.
● Build sustainable relationships and trust with customer through open and interactive
● communication.
● Keep records of customer interactions, process customer accounts and file documents.
● Follow communication procedures, guidelines and policies.
● Take the extra mile to engage customers.