Customer Support

Job Description

To remain well-groomed as per company policy.  Handling telephonic inquiries of the patients and keeping a record of the same.  Booking new and follow-up appointments of the patients online and directly in SIVIS.  Calling patients, who missed their first and follow-up appointments for the next appointment and reason for missing the same.  Greeting and welcoming the patients/guests/consultants both voice and face-toface.  Assisting patients to fill-up the registration form and then registering patients in SIVIS.  Collecting payments and generating receipts for the patients.  Preparing patients file (IVF files + Lab reports + SA report) for the next day appointments and informing same to consultants.  Retrieving lab reports from the lab at regular interval and arranging the same in the alphabetical order.  Following the patient flow as per standards and coordinating the same with other roles in the center.  Scheduling appointments of the patients in a way which helps in minimizing patient waiting time in the system.  Managing the patients waiting time in peak hours  Managing the clinic ambience and display (Sound/