Customer Support Officer

Job Description

A Customer Support Officer's duty is to support customers. This is an entry-level position that doesn’t typically require any formal education. This main responsibility covers lots of duties, such as: 

• Working with a team of CSRs and other departments to find appropriate solutions to issues. 

• Ensuring that customers are satisfied with products or services and escalate customer Issues. 

• Letting customers or clients know about additional products or services. 

• Following up with clients or customers to check that they’re still satisfied with any purchases and Provide General Customer Support. 

• Troubleshooting common issues with a product or service. 

• Determining the quickest, most effective ways to answer a client’s or customer’s questions. 

• Providing introductory information to new customers and answering questions.

Job Requirements 

• Customer service don’t require any type of formal education. 

• Candidates should have OND. 

• Must be ready to  undergo on-the-job training to learn about the company’s policies and procedures. 

• Good communication skills.