Customer support executive

Job Description

Job Title: Customer Support Executive

Company: Adam and Eve

Location: 1st Floor, City Square, 1033, Bharathiyar Rd, Near Lakshmi Mills, Palayur Signal, Pappanaickenpalayam, Coimbatore, Tamil Nadu 641037

Salary: ₹10,000 to ₹20,000 in-hand per month (based on experience)

Job Description:

Overview:
We are seeking a Customer Support Executive to join our team at Adam and Eve, located in Coimbatore. The ideal candidate should be fluent in Hindi and English (spoken), with excellent communication and customer service skills.

Key Responsibilities:

• Customer Interaction: Handle customer queries, concerns, and feedback in Hindi and English.
• Product Support: Provide accurate information about products, services, and company policies.
• Issue Resolution: Effectively resolve customer complaints and escalate when necessary.
• Documentation: Record and track customer interactions in the system for future reference.
• Customer Satisfaction: Ensure a positive customer experience by providing high-quality support.

Skills & Qualifications:

• Fluency in both Hindi and English is a must.
• Excellent communication and problem-solving skills.
• Previous experience in customer service or a call center is preferred.
• Strong interpersonal skills and the ability to handle customer inquiries professionally.

Job Type:

• Full-time, Office-based role.
• In-hand Salary: ₹10,000 to ₹20,000 per month, depending on experience.

Work Hours:

• Monday to Saturday (Timings will be discussed during the interview).