Customer support executive

Job Description

ROLES;

This role holder is responsible for taking calls and making appointments and ensuring that the caller receives accurate information when a request is made. He / she is also responsible for ensuring that only 3 data points are provided on any call.
a.     Key Responsibilities:
         Responsible for attending calls and providing information as requested by the caller.
         Ensure that appropriate information is provided while taking a call. 

RESPONSIBILITY:
 

 Responsible for working on the feedback received from the Team Leader, Group Leader, Quality Analyst or Trainer.
         Adhering to the compliance and policies set by the department. 
b.     Skills and Work Experience required:  
         Excellent Communication Skills
         Ability to work under pressure. 
         Pleasant voice with pleasing telephonic etiquettes 
         Working knowledge of computersAbility to comprehend and follow instructions and direction.
         Adept at typing.