Job Type : Permanent
Number Of Applications : 30
Job Posted On : 12/12/2022
Job Posted On : 12/12/2022
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
RESPONSIBILITIES:
•Maintaining a positive, empathetic, and professional attitude toward customers at all times.
•Responding promptly to customer inquiries.
•Communicating with customers through various channels.
•Acknowledging and resolving customer complaints.
•Knowing our products inside and out so that you can answer questions.
•Processing orders, forms, applications, and requests.
•Keeping records of customer interactions, transactions, comments, and complaints.
•Communicating and coordinating with colleagues as necessary.
•Providing feedback on the efficiency of the customer service process.
•Managing a team of junior customer service representatives.
•Ensure customer satisfaction and provide professional customer support.
•Customer Service Representative
REQUIREMENTS:
•High school diploma, general education degree, or equivalent.
•Ability to stay calm when customers are stressed or upset.
•Comfortable using computers.
•Experience working with customer support.
Bolster Consults is a professional consulting firm that expertise to provide employers with the right talent for their organizations making use of packages and benefits offered by the clients in identifying the requirements and need for the role. We extends our services to consultation, staff training, interview coaching for employers. We are experts in your field and know exactly where to turn to identify top talent for your organizatio
2 years ago