Desktop Support Engineer

Job Description

Title: Desktop Support Engineer    

Location: Dublin, Ireland

Duration: Permanent

Key Responsibilities:  
We are looking for an experienced Desktop Support Engineer who will provide desktop support to end users and solve an array of desktop related issues.

Key Skills/Knowledge:  

• Troubleshoot laptop/desktop related issues.
• Install OS and applications on end user devices.
• Work on incidents/Tasks.
• Windows 10 technical support.
• Managed incidents through Service Now.
• Supporting users in the office and remotely using various remote tools.
• Hardware breakfix for DELL Laptops.
• Supporting MS Office / O365 defect handling.
• Identify and resolve technical problems predominantly for Windows 10 Dell Laptops.
• Experience of using SCCM, Using Jump Servers, 0365, Intune and GoToAssist.
• Troubleshooting issues with devices connecting to the Wifi and peripheral devices (such as printers, scanners, mobile/smart phones).
• Ability to think for yourself and provides fixes to new problems identified.
• Ability to work on your own.
• To be able to communicate effectively to business stakeholders.

Experience Required: 

• Strong experience in Desktop Support.
• Good knowledge of Windows 10 OS.
• Troubleshooting skills.
• Basic knowledge of AD, computer networks & computer hardware.
• Good communication & problem-solving skills.
• Flexible working hours as per business requirements.