Desktop Support Executive

Job Description

• Should be able to discuss and understand technical issues with end users and rectify them promptly
• Working off a Service Management ticket queue, ensuring high urgency tickets are prioritized.
• Ability to decide on corrective measures and resolved the incidents within stated SLA.
• Should demonstrate good interpersonal and customer support skill.
• Can identify and interpret key policies, standards and procedures affecting own area.
• Ability to work under pressure in a demanding and highly visible environment without constant guidance.
• Should be a team player and able to take ownership of escalated matters.
• Perform other duties as assigned by manager.
• Knowledge of Active Directories.
• Expertise in advance level troubleshooting of incidents impacting end users
• Hands-on experience in resolving Windows 10, Windows Server and Linux issues.
• Proficient in Windows-based operating environment, specifically in Word, Excel, PowerPoint, Outlook and Office 365 Apps.
• Supporting various applications from desktop perspective. Working knowledge of Microsoft Office Suite.
• Good understanding of Virtualization technology and ability to resolve issues on Virtual workstations
• Citrix Technologies awareness and experience in troubleshooting Citrix Client
• User perspective troubleshooting of remote access and Good for Enterprise technologies.
• Installation and Troubleshooting IIS, Microsoft SQL, Postgres, Oracle and Visual Studio.
• Backup and Restoration of SQL, Oracle and Postgres Database.
• Knowledge of networking essentials like TCP / IP, DHCP, DNS etc.
• Knowledge of VPN and Citrix Virtual Environment.
• Good understanding of Information Security concepts and various technologies used to implement them in desktop environment.
• Experience deploying in-room video conference systems, Zoom & Team meetings.
• Responsible for keeping OS and Software patched up to date