Desktop and Network Support Engineer

Job Description

Job Description: Desktop Support Engineer
Client: Wipro
Qualification: Graduation
Age: Above 21 years
Notice Period: Immediate to 1 Week Joiner
Key Responsibilities:

Operating System Installation:
Install, configure, and update operating systems (Windows, Linux, etc.) for desktops, laptops, and servers.

Outlook Configuration:
Set up and configure Microsoft Outlook for email accounts, troubleshoot connectivity issues, and ensure smooth integration with other software tools.

LAN/WAN Support:
Troubleshoot and maintain Local Area Network (LAN) and Wide Area Network (WAN) connections, ensuring efficient and stable communication across devices and locations.

Printer and Scanner Support:
Install, configure, and troubleshoot printers and scanners across multiple devices and networks.

Network Troubleshooting:
Diagnose and resolve network connectivity issues, including router, switch, and server troubleshooting.

Hardware and Software Installation:
Install and configure hardware components, as well as software applications. Provide support for system upgrades and updates.

Technical Support and Issue Resolution:
Provide front-line support for technical issues via phone, email, or in person. Identify, analyze, and resolve hardware and software issues efficiently.

Qualifications:

• Graduation in any stream.
• Age above 21 years.
• Proven experience in IT support or a similar technical role.
• Strong troubleshooting skills for hardware, software, and network issues.
• Knowledge of operating systems, Outlook configuration, LAN/WAN setups, and printer/scanner management.
• Experience with installation and maintenance of hardware and software components.

Additional Skills:

• Excellent communication skills, both written and verbal.
• Ability to work independently and within a team.
• Good time management and problem-solving abilities.
• Willingness to work in a fast-paced environment with a client-focused approach.

Other Details:

• Immediate joiners are preferred (within 1 week).
• The position is based with Wipro and offers the opportunity to work in a dynamic, supportive environment.