Front Desk Officer

Job Description

A Front Desk Officer is the face of the company and ensures they make a good first impression on any visitors or customers. They ensure the front desk is kept in order and manage and filter all communication from outside vendors and customers to internal employees either by phone, email, or verbally.

Job Roles

• Explain local amenities and attractions to guests
• Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
• Keeping front desk tidy and presentable with all necessary material

Job Responsibilities

• Answer questions and address complaints
• Answer all incoming calls and redirect them or keep messagesReceive letters, packages etc. and distribute them
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails
• Monitor office supplies and place orders when necessary
• Keep updated records and files

Qualifications

OND,HND,BSC