Front Desk Officer

Job Description

As the Front Desk Officer, you will be responsible for greeting and welcoming clients as they approach the front desk,

answering questions/queries and addressing complaints.

KEY RESPONSIBILITIES

● Understand the company’s products and services

● Attend to clients and visitors to the company premises

● Coordinate the activities of the drivers and all forms of correspondence in the department.

● Receive and dispatch incoming and outgoing documents and packages adequately

● Greet guests and provide them with excellent customer service

● Ensure the front desk is always well cleaned and tidy

● Take stock of all needs of the staff to function properly on the job

● Take responsibility for the provision of food and refreshments to guests and staff during

trainings and meetings

● Provide general administrative support

● Help prepare for and record minutes from meetings

● Answer all client questions and incoming calls

● Redirect phone calls to the appropriate department and take down messages

● Accept all letters and packages and distribute them to their appropriate departments

● Monitor, organize and forward emails

● Track and order office equipment and supplies

● Maintain records and files

● Ensure the office environment (both internal and external) is kept clean and tidy

● Ensure the guest restrooms and other guest facilities are kept clean and in good condition

PERSON SPECIFICATION

● 0-5 Years’ experience as a front desk officer

● B. Sc in any related field

● Good understanding of office administration and basic bookkeeping practices

● Excellent written and verbal communication skills

● Good organizational and multitasking abilities

● Excellent knowledge of MS Office (especially Excel and Word)

● Problem-solving skills

● Customer service orientation