Front Desk Officer

Job Description

Responsibility

Generate sales leads.

Manage large amounts of incoming phone calls.

Identify and assess customers’ needs to achieve satisfaction.

Provide accurate, valid and complete information by using the right methods/tools.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Meet personal/customer service team sales targets and call handling quotas.

Keep records of customer interactions, process customer accounts and file documents.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Take the extra mile to engage customers.

Requirements and skills

Ability to multi-task, prioritize, and manage time effectively

Strong phone contact handling skills and active listening

Proven customer support experience or experience as a Client Service Representative

Excellent communication and presentation skills

Customer orientation and ability to adapt/respond to different types of characters

Track record of over-achieving quota

Minimum of OND.